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Getting started with Maya
How do I know where to begin with my new Maya unit?
Your unit comes with a comprehensive step-by-step instruction brochure that is easy to understand and follow. If you have any questions, the MedMinder Customer Service staff is always just a phone call away.
Do I need to have Internet access at home in order to use Maya?
No. There is no need for a computer or any other type of Internet access.
What do I need to have at home in order to operate Maya?
All you need is electricity and wireless (cellular) coverage in the area in which you are using Maya (as you would with a cell phone). The pill dispenser has an internal cellular modem.
What happens if I lose electricity?
Rechargeable batteries are already installed in case of a power outage. Batteries will last at least 12 hours between charges and are continually charging when the unit is plugged in.
How do I program Maya to match my medication schedule?
You have several options for setting up your medication schedule. If you have a computer with internet access, you can fill out the medication page at
. If you have a caregiver who will be helping you use Maya, the caregiver can set up your medication schedule online. Or you can use the registration form that comes with Maya and mail or fax it to MedMinder. MedMinder staff will then enter your medication schedule into the system for you.
How do I get help registering and programming Maya?
If you have any questions about setting up, registering, programming or operating your unit, simply call MedMinder’s Customer Service at 1-888-MED-MIND (1-888-633-6463).
What if I need to change my medication schedule during the week?
You can always change your medication schedule or any of your preferences by accessing your account at
. You can also call MedMinder and we will make the requested changes for you.
How fast do you ship the Maya unit?
Maya is shipped within one business day of placing the order. We ship it from Massachusetts and use FedEx or UPS service.
Medication Trays: Fills and Refills
Does Maya provide reminders when it’s time to refill the tray?
Yes. When you register Maya, you will set the weekly time that you would like to refill your unit and you will receive a reminder accordingly. If the medication tray is not refilled at the scheduled time, you and your caregivers will be notified by the system.
What happens if my prescription changes before the next scheduled refill?
Two things must happen:
Update this on your account – either you or your caregiver can do this over the web or you can contact MedMinder and we will do it for you.
Open the lid and make the needed medication changes (as you would with a simple pillbox). The system will report that an unscheduled refill was made.
How long will a full medication tray last?
Each medication tray has 28 compartments, four cups per day. The tray holds one week’s supply of medication and can accommodate dozens of different sizes and types of pills.
Where can I get more medication cups?
Simply call MedMinder’s Customer Service Center at 1-888-MED-MIND (1-888-633-6463) and new cups will be sent to you.
What if I take medication fewer than four times a day?
No problem - compartments can be left empty. Medications should only be in the compartments matching your prescribed medication schedule.
Does the unit lock so only an authorized person can change the medications?
Once the medications are placed in the proper cup(s) by days of week and times of day, close the Lid. The Lid can then be locked by using the Key Lock which is located on the bottom of the unit.
How many pills could Maya accommodate?
This depends on the size of the pills. The cups are large enough to contain generous amount of pills. Each cup can hold upto 11-12 regular M&Ms.
What do the different color status lights do?
The instructions that come with your unit include a visual chart displaying the meaning of each light or combination of lights.
What types of notifications will I or my caregivers receive?
For a complete list of notifications, visit:
. Each user or caregiver has the option to select his/her own notification preferences.
Can someone with a vision or hearing disability use Maya?
Yes. Maya provides alerts that are both visual and auditory. The beeps can be easily heard and the lights flash on & off to get your attention. The system also provides automatic phone calls as reminders, in case the lights and beeps do not prompt taking the scheduled medication. You can also choose to receive just some of the reminders and disable the others. If you are visually impaired, the unit opens easily and the cups and compartments are large enough to feel and easy to remove and replace.
What if I don’t want to receive all the reminders available, just some of them?
You or your caregiver can select which reminders (beeps, flashing lights, phone calls, text messages or all) you want to receive. You can also change these selections at any time.
Can I take Maya with me if I go away for several days or go away on vacation?
Yes. Maya is completely portable and the prescription schedule will remain intact. If there is no wireless coverage in the area where you are staying, the lights and beeps will still operate. Phone calls, email and text messages will work when you are back in a wireless coverage area.
Who do I call if I have questions about using Maya?
Please call MedMinder’s Customer Service Center at 1-888-MED-MIND (1-888-633-6463) or email us at
. We take pride in our Customer Service and promise a great experience. The Customer Service is available 24 hours a day, 7 days a week.
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